Salon Connect is a trade only company. By ordering from us you are not only confirming that you are a qualified hairdresser, beauty therapist or nail technician but you are also accepting these terms and conditions and as such are competent in using the products that we sell.

We will not be held responsible for an injury or damages incurred by unqualified users of our products.

We reserve the right to ask for proof of professional status, where purchases of chemicals are concerned, and to refuse to fulfil an order if we believe the person ordering is not a trade customer.

Exchanges and Refunds

Sending or bringing products back to us is not a problem at all as long as they are returned within 28 days of delivery*, unused, in pristine condition and in their original packaging. Products can be exchanged or a credit note issued by posting the item back to Salon Connect at the address below. Refunds can be processed in store.

Please insure a copy of your packing slip/invoice accompanies the return. We will of course refund the cost of carriage if your product is faulty or if it is not what you ordered. However, we will require you to cover the cost of return in all other circumstances, and in addition your original delivery charge will not be refunded. If you choose to return the item to Salon Connect please allow up to 14 days for administration.

*Please note for furniture and equipment orders that are cancelled more than 5 working days after being placed, you will be charged 20% of the value of the goods as well as the delivery charge.

Salon Connect Connect
House 1 Connect Lane
Barkingside Essex
IG6 2AN

Data Protection and Security

Salon Connect knows that you care, how information about you is used and stored and we appreciate your trust in us to do that carefully and sensibly.

We are protecting the security of your information during transmission by using 128-bit secure sockets layer (ssl) technology, which encrypts information you input. We reveal only a part of your credit card number when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. We keep your credit card number in our database in encrypted form only for the time that is needed to process your order. Upon completion of the processing of your order, your credit card details are deleted from our server.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Salon Connect uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. We treat data as an asset that must be protected against loss and unauthorized access and we work hard to ensure its maximum protection.

Pricing

All prices shown are priced in pounds sterling plus VAT at the ruling rate.

Delivery

Please allow up to 5 working days for delivery*, orders will usually be sent out within 24 hours of ordering.

*If you are ordering salon furniture, we will inform you of the estimated delivery time shortly after receiving your order, as our couriers do not dispatch these items they may therefore take a little longer to deliver.